Frequently Asked Questions

General Product Information

Yes, our products are formulated with 100% herbal ingredients, ensuring a natural and effective solution for your hair care needs.

Yes, our products are designed to be versatile and effective for all hair types, addressing a range of hair concerns such as dandruff, hair loss, damage repair, and smoothing..

Yes, all OVAL'Z Professional products are paraben-free, cruelty-free, and vegan.

Product Usage

Apply the shampoo directly to wet hair, lather well, and rinse thoroughly. For best results, use regularly.

After shampooing, apply the conditioner from the ears to the tips of the hair. Allow it to penetrate for a minute, then rinse thoroughly.

For hair regrowth, apply a few drops to clean, damp hair and massage with a derma roller for 30 minutes. For anti-dandruff, massage onto clean, damp hair for 15 minutes. For damage repair and smoothing, rub a few drops between palms and apply to clean, damp hair.

Shipping and Delivery

Orders are typically processed within 1-2 business days. Delivery times vary based on your location and the chosen shipping method, but generally range from 3-7 business days..

Once your order is shipped, you will receive a tracking number via email, which you can use to track your package. .

Currently, we only ship within India. Please check back for updates on international shipping..

Orders and Payment

We accept credit and debit cards, net banking, and digital wallets.

After placing an order, you will receive a confirmation email with your order details. If you do not receive a confirmation email, please check your spam folder or contact our customer support..

Once an order is placed, it is processed immediately and cannot be modified. To cancel an order, please contact our customer support as soon as possible..

Returns and Refunds

We accept returns of unused and unopened products within 15 days of delivery for a full refund, excluding shipping charges. Products must be in their original packaging..

To initiate a return, please contact our customer support team with your order details. They will guide you through the return process.

Refunds are processed within 14 business days of receiving the returned product and will be credited to the original method of payment.

Safety and Allergens

Our products are formulated with natural, herbal ingredients that are generally safe for all skin types. However, if you have sensitive skin, we recommend doing a patch test before using the product extensively..

If you experience any irritation or allergic reaction, discontinue use immediately and consult a healthcare professional. Contact our customer support for further assistance.

Contact Information

You can contact our customer support team via:
Phone:+917270037008
Email: care@ovalzprofessional.in

If you have any further questions or need assistance, please do not hesitate to reach out to us. We are here to help you with all your hair care needs. Thank you for choosing OVAL'Z Professional!

contact

Get in Touch

We pay attention to every little detail to make your visit comfortable, so please get in touch to book the treatments that feel right for you.

Email

Email address: care@ovalzprofessional.in

Phone

Number: +91 7270037008

Address

OVAL'Z Professional India Private Limited No 198, CMH Road, Indiranagar, Second Stage, Bangalore-560038

Send us a Message

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